Privacy Policy

Last Updated: October 2025

At Kathir Memorial Hospital, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.kathirmemorialhospital.in, contact us, or use any of our healthcare services.

By using our website or submitting your personal data, you agree to the terms outlined in this Privacy Policy.

1. Our Commitment to Patient Privacy

Kathir Memorial Hospital is dedicated to maintaining the confidentiality and security of all patient and visitor information. We handle your personal and medical data responsibly, in compliance with applicable laws, including:

The Digital Personal Data Protection (DPDP) Act, 2023 (India)
Information Technology (Reasonable Security Practices and Procedures) Rules, 2011
Relevant healthcare privacy and data protection regulations

Our goal is to ensure transparency about how we collect and manage your information while safeguarding your right to privacy.

2. Information We Collect

We collect both personal and non-personal information to provide better healthcare services and website functionality.

A. Personal Information
When you use our website, fill out a form, or book an appointment, we may collect:

Full name
Contact information (phone number, email address, mailing address)
Date of birth / age / gender
Medical history and health records (only when voluntarily submitted)
Insurance or payment details (for billing purposes)
Emergency contact details

B. Non-Personal Information
We may also collect non-identifiable information automatically, such as:

Browser type and version
Device information (mobile / desktop)
IP address and geolocation
Pages visited and browsing behavior

This helps us improve website performance and user experience.

3. How We Use the Information

The data we collect is used strictly for legitimate healthcare and administrative purposes, including:

Scheduling appointments and managing patient records
Providing medical consultations or diagnostic services
Processing payments and insurance claims
Sending appointment reminders, health updates, or hospital notifications
Responding to queries and providing support
Enhancing website performance, usability, and security

We do not sell, rent, or trade your personal information to third parties.

4. Information Sharing and Disclosure

We may share your information only under the following circumstances:

With authorized medical professionals and staff involved in your care
With laboratories, pharmacies, or diagnostic centers when necessary for treatment
With insurance providers for claim processing
With regulatory or government authorities, when required by law
With third-party service providers (such as IT, analytics, or cloud hosting) who adhere to strict confidentiality agreements

All disclosures are made on a need-to-know basis and in compliance with applicable data protection laws.

5. Data Security

We employ robust technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration.
These include:

Encrypted data storage and secure servers
Role-based access control for authorized personnel only
Regular audits and monitoring of data systems
Secure data transmission through SSL encryption

Despite these efforts, no online platform can guarantee absolute security. If a data breach occurs, we will take immediate steps to notify affected users and relevant authorities.

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience.
Cookies help us:

Remember your preferences
Improve site functionality
Analyze site traffic and usage patterns

You can manage or disable cookies through your browser settings, though some site features may not function properly without them.

7. Retention of Information

We retain your personal and medical data only as long as necessary for:

Providing healthcare services
Fulfilling legal, regulatory, or contractual obligations
Maintaining medical records as required under applicable healthcare laws

After the retention period, information is securely deleted or anonymized.

8. Your Rights

Depending on applicable law, you may have the right to:

Access, correct, or update your personal data
Request deletion of your data (“Right to Erasure”)
Withdraw consent at any time
Object to or restrict certain processing activities
Request a copy of your personal information

To exercise these rights, contact our Data Protection Officer at the details below.

9. Privacy of Minors

Our website and hospital services are intended for general audiences but may be used by minors with parental or guardian consent. We do not knowingly collect personal information from children under 18 years of age without proper authorization.

10. Third-Party Links

We may update this Privacy Policy periodically to reflect changes in regulations or hospital practices. All updates will be posted on this page with the revised date. Continued use of our website signifies your acceptance of any updated terms.